Guide to e-prescriptions

E-prescriptions can also be digitally issued and redeemed. This makes a convenient time-saver – for all involved. Here you can find out how e-prescriptions work and how to get the most out of using them.

What are the benefits of e-prescriptions?

E-prescriptions replace pink prescriptions for prescription drugs. They are easy to use and offer lots of benefits.

Participating pharmacies

13.344

Redeemed e-prescriptions

1.120.130

Using the e-prescription app – with and without logging in

If your doctor gives you an e-prescription, you can decide whether to have it printed out on paper or to redeem it digitally using the app.

Answers to frequently asked questions

Can I redeem an e-prescription without a smartphone?

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Yes, you can also have your e-prescription printed out for you at the doctor's practice with the prescription code and bring it with you to the pharmacy in paper form. From 2023, it will also be possible to redeem e-prescriptions using the electronic medical data card.

Answers to more frequently asked questions are provided here.

Who can access e-prescription data?

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An e-prescription can only be accessed by someone who has the prescription code. This may be the insured person, someone acting on their behalf, or the pharmacy.

E-prescriptions are sent by the doctor's practice in encrypted format, saved, processed and encrypted again when accessed by the pharmacy. This protects e-prescriptions from unauthorized access.

Answers to more frequently asked questions are provided here.

Is data about user behavior recorded when using the e-prescription app?

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Only anonymously and only if you provide your consent. If you consent, the data transmitted includes: session duration, actions (e.g., Cancel buttons), information about the operating system and the device. The information helps the development team to detect and eliminate vulnerabilities. It is not shared with third parties.

Answers to more frequently asked questions are provided here.

What should I do if I lose my phone?

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Once they have been filled by the pharmacy, all e-prescriptions are stored for 100 days in the telematics infrastructure. During this period, you can download the e-prescriptions to another device using the e-prescription app.

Answers to more frequently asked questions are provided here.

Can e-prescriptions be forged?

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E-prescriptions are electronically signed when they are issued. The pharmacy verifies this signature when dispensing the drugs.

In addition, e-prescriptions can only be redeemed once.

 

Answers to more frequently asked questions are provided here.

Do other e-prescription apps exist in addition to the official e-prescription app from gematik?

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The e-prescription app from gematik is the only app that can be used by insured persons to digitally receive electronic prescriptions. It allows them to manage their saved e-prescriptions securely in the telematics infrastructure and to redeem them digitally at a pharmacy of their choice.

Answers to more frequently asked questions are provided here.