Help and advice
Do you still have questions about specific topics but are unsure who to contact? Below is a list of advisory services and service centers that can act as your first point of call. Many of these will be able to direct you to additional information and contacts. The list is continually expanded.
Important: Please note that the links and telephone numbers relate to external bodies and not advisory services provided by gesund.bund.de. As the list of contacts below is not exhaustive, there may also be other qualified advisory services available in relation to the topic in question.
BZgA advisory services
The Federal Center for Health Education (BZgA) advises citizens on topics relating to preventive healthcare and health preservation, for example on eating disorders, addiction, or pregnancy. It offers several advice services on its website. In the case of certain topics, such as HIV and AIDS, the BZgA also provides anonymous advice.
List of advisory services on the BZgA website
BMG public hotline
The Federal Ministry of Health (BMG) provides all citizens with an independent contact point for questions about the German healthcare system and various different topics in the form of a public hotline. The advice service is fully accessible, and also suitable for use by the deaf and hard of hearing.
Public hotline on health insurance: +49 (0)30 / 340 60 66 – 01
Public hotline on long-term care insurance: +49 (0)30 / 340 60 66 – 02
Public hotline on preventative healthcare: +49 (0)30 / 340 60 66 – 03
Advice service for the deaf and hard of hearing
Fax: +49 (0)30 / 340 60 66 – 07
E-mail: firstname.lastname@example.org, email@example.com
Statutory health insurance
People covered by statutory health insurance have a right to information from their health insurance provider. This is often a good choice as the first point of call for contact. The health insurance providers generally not only provide a great deal of useful information online, but also via other channels. These include personal consultations in offices, telephone hotlines, or information about further contacts, for example. To make use of these advisory services, please contact your health insurance provider.
Cancer Information Service
The Cancer Information Service offers advice to cancer patients, their relatives and friends, and anyone else about cancer, cancer prevention and cancer screening.
Telephone (see the website for times): +49 (0)800 420 30 40
Care Hotline as an advisory service for family carers
The “Pflegetelefon” (“Care Hotline”) from the German Federal Ministry for Family Affairs answers questions about care and provides support in difficult situations.
- is anonymous and confidential
- is provided by telephone or in writing by e-mail
- offers specific assistance for your individual situation
- acts as a guide to local service offers
Website: www.wege-zur-pflege.de(in German)
Telephone hotline (see website for times): +49 (0)30 20179131
Independent Patient Advice Service for Germany (UPD)
The services offered by the Unabhängige Patientenberatung Deutschland (UPD – Independent Patient Advice Service for Germany) are aimed at everyone, whether covered by statutory or private health insurance. The UPD’s aim is to help patients better orientate themselves in the complex health system. The UPD can be contacted in a number of different ways, including by telephone, post, e-mail, and online.
Information about the advisory services can be found on the UPD website(in German, Russian or Turkish).